Terms & Conditions

1. About GlitterGlobe

These Terms & Conditions govern the provision of services by GLITTERGLOBE, LDA, headquartered at Rua Dr. Vasco da Gama Fernandes, Lote 5, R/C Dtº, Quinta de São Bartolomeu 2410-191 Leiria, tax identification number (NIF) 518654788, hereinafter referred to as "GlitterGlobe", "we", or "the Company".
 

Our services include:

• makeup at home;

• hair at home;

• corporate makeup and hair;

• makeup and hair for photoshoots and productions;

• workshops;

• bridal hair & makeup through Under D’Veil.
   

Unless expressly stated otherwise, the client contracts with the legal entity operating GlitterGlobe/Under D’Veil and not with an individual makeup artist or hairstylist.
 

2. Services and Availability

Services are provided subject to the availability of GlitterGlobe and its independent professionals.

The availability of a particular professional at one point in time does not guarantee future availability.

GlitterGlobe may select the professional most appropriate for a booking based on factors including:

• location;

• availability;

• experience;

• service requirements;

• client requirements;

• technical and operational suitability.

GlitterGlobe may replace an assigned professional where reasonably necessary to ensure the service can be delivered.

3. Quotations and Bookings

A quotation or proposal will set out the relevant services, pricing and applicable conditions.

A booking is confirmed once the required steps have been completed, which may include:

1. acceptance of the applicable Terms & Conditions;

2. provision of the required information;

3. payment or deposit, where applicable;

4. express confirmation by GlitterGlobe.

Corporate, production and other customised services may be governed by a specific commercial proposal.

Where a specific proposal has been accepted and contains different terms, those terms will prevail for that booking.

4. Prices

Applicable prices will be presented before the booking is confirmed.

Unless otherwise stated, consumer prices include applicable taxes.

Additional charges may apply for:

• travel;

• parking;

• special hours;

• additional services;

• client-requested changes;

• additional time;

• specific production requirements.

Any known additional charges will be communicated before the service where reasonably possible.
 

5. Payment

Payments may be made using the payment methods made available by GlitterGlobe.

For online bookings, pricing and the payment obligation will be clearly presented before the order is completed.

By completing an order that requires payment, the client acknowledges the obligation to pay the amount displayed.

6. At-Home Services

For at-home services, the client must provide:

• access to the agreed location;

• a reasonably suitable working space;

• adequate lighting;

• an appropriate working surface;

• access to electricity where required;

• a safe environment for the professional.

GlitterGlobe may refuse or discontinue a service where the conditions present a significant safety risk to the client, professional or another person.

7. Client Delays

The client must be ready and available at the agreed appointment time.

Client delays may reduce the time available for the service without necessarily reducing the agreed price.

Where a significant delay makes the service impossible or materially affects other scheduled bookings, the applicable cancellation or rescheduling conditions may apply.

8. Allergies and Sensitivities

Clients should inform GlitterGlobe before the service of any known allergies, sensitivities or other relevant information that may affect the use of beauty products.

GlitterGlobe and its professionals will act with reasonable care but cannot guarantee that an individual will not experience a reaction.

Clients are responsible for providing accurate and relevant information concerning their own sensitivities and allergies.

9. Cancellation and Rescheduling

The cancellation and rescheduling conditions applicable to each service will be provided at the time of booking or in the relevant commercial proposal.

Depending on the service, specific conditions may apply to:

• deposits;

• advance payments;

• cancellation periods;

• rescheduling;

• non-refundable costs;

• travel or other costs already incurred.

These conditions will be made available before the booking is confirmed.

10. Statutory Right of Withdrawal

Where applicable, contracts concluded at a distance or off-premises are subject to the statutory withdrawal rights provided under applicable Portuguese law.

The existence, scope and any exceptions to the right of withdrawal depend on the nature of the service and the circumstances in which the contract was entered into.

Where a client expressly requests that a service begin during the applicable withdrawal period, statutory rules concerning services commenced before the expiry of that period may apply.

Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights.

11. Under D’Veil — Bridal Services

Bridal services provided through Under D’Veil are supplied by the same legal entity operating GlitterGlobe.

Under D’Veil represents GlitterGlobe's specialist bridal hair & makeup experience.

The legal entity operating GlitterGlobe remains responsible for contracting, invoicing and collecting payment from the client.

GlitterGlobe may engage independent professionals to perform the services.

12. Corporate Services

Corporate services may be booked through a specific commercial proposal.

The proposal may include:

• number of participants;

• schedule;

• location;

• team requirements;

• duration;

• pricing;

• travel;

• payment conditions;

• cancellation conditions;

• production requirements.

Where the client is acting in a business capacity, certain consumer-specific provisions may not apply, without prejudice to mandatory applicable law.

13. Photoshoots and Productions

Photoshoot and production services may be provided in collaboration with photographers, production companies, agencies or other partners.

Clients must comply with the agreed schedule and production requirements.

The use of images created during a production is subject to the applicable rights and permissions.

14. Workshops

The specific conditions for each workshop will be provided at the time of registration.

These may include:

• date;

• time;

• location;

• duration;

• price;

• materials included;

• maximum number of participants;

• cancellation or transfer conditions.

Registration will only be confirmed once the applicable requirements and payment, where required, have been completed.

15. GLITTERGLIRLS — Loyalty Programme

GLITTERGLIRLS is GlitterGlobe's loyalty programme.

Membership may provide access to:

• points;

• rewards;

• exclusive benefits;

• special offers;

• member-only campaigns.
  The specific earning and redemption rules will be communicated by GlitterGlobe.

15.1 Points and Benefits
Points, credits and benefits:

• do not constitute cash;

• are not redeemable for cash unless required by law;

• are not transferable unless expressly permitted;

• may be subject to expiry;

• may be excluded from certain promotions.

GlitterGlobe may establish specific limits and exclusions for individual campaigns.
 
15.2 Cancellations and Refunds
Where a booking has generated points or benefits, a cancellation, refund or other adjustment may result in the corresponding reversal or adjustment of those points or benefits.
GlitterGlobe may correct points awarded due to technical or administrative errors.

15.3 Changes to the Programme
GlitterGlobe may amend, suspend or discontinue GLITTERGLIRLS.
Where appropriate, significant changes will be communicated to members with reasonable notice.

16. GLITTERGLIRLS and Under D’Veil

GLITTERGLIRLS benefits may be redeemable against Under D’Veil services where the relevant benefit expressly allows it.

GlitterGlobe may establish specific rules for bridal bookings, including:

• points earning;

• points redemption;

• exclusions;

• minimum spend;

• promotional periods.

Any specific restrictions will be communicated before the benefit is used.

17. Gift Cards
GlitterGlobe may offer Gift Cards that can be used towards eligible services.
Each Gift Card will be subject to the terms communicated at the time of purchase.

17.1 Redemption
A Gift Card may be redeemed against the services specified in its applicable terms.
Where the service value exceeds the Gift Card balance, the difference may be payable by the client.
Where partial redemption is permitted, the remaining balance may be used until the Gift Card expires.
 
17.2 Validity
Each Gift Card will have the validity period stated at the time of purchase.
After expiry, the Gift Card may no longer be redeemable, subject to any mandatory rights under applicable law.
 
17.3 Refunds
Except where legally required or expressly stated, Gift Cards cannot be exchanged for cash.
Refund rights relating to Gift Cards purchased online will be handled in accordance with applicable law.
 
17.4 Loss or Unauthorised Use
The purchaser or recipient is responsible for keeping the Gift Card code or reference secure.
GlitterGlobe cannot be responsible for unauthorised use resulting from disclosure of the Gift Card code, except where liability cannot legally be excluded.

17.5 Gift Cards and Under D’Veil
Gift Cards may be used towards Under D’Veil services where expressly permitted.
GlitterGlobe may also offer dedicated bridal Gift Cards.

18. Photography and Image Rights

Consent to use an individual's image is separate from the booking of a service.

Where GlitterGlobe wishes to use photographs or videos of clients for portfolio, website, social media or marketing purposes and consent is required, consent will be requested separately.

Refusing image consent will not prevent the client from booking or receiving a service, unless the nature of a specific production has expressly agreed otherwise.

19. Independent Professionals

GlitterGlobe may engage independent professionals to perform services.

The client does not enter into a separate contractual relationship with the professional merely because that professional performs the service.

Professionals are not authorised to:

• charge the client directly;

• change the agreed price;

• represent themselves as the contractual service provider;

• make commitments on behalf of GlitterGlobe;

• use client information for unauthorised purposes.

20. Complaints

Complaints should be submitted directly to GlitterGlobe through its official contact channels.

GlitterGlobe will review complaints and seek to respond within a reasonable period.

Where applicable, clients may use the official complaint and dispute-resolution mechanisms available under Portuguese law.

21. Intellectual Property

The GlitterGlobe and Under D’Veil names, logos, website, texts, photographs, graphics and other brand materials are protected by applicable intellectual property legislation.

They may not be reproduced or commercially used without appropriate authorisation.

22. Data Protection

Personal data is processed in accordance with GlitterGlobe's Privacy & Cookie Policy and applicable data protection legislation.

23. Force Majeure

GlitterGlobe will not be liable for delays or inability to perform services resulting directly from circumstances beyond its reasonable control, including force majeure events, official restrictions, accidents, natural disasters, widespread service failures or unforeseen professional unavailability.

Where reasonably possible, GlitterGlobe will seek an alternative solution.

24. Amendments

GlitterGlobe may update these Terms & Conditions.

The terms applicable to an already confirmed booking will not be changed to the client's detriment without an appropriate legal or contractual basis.

25. Governing Law

These Terms & Conditions are governed by Portuguese law.

Nothing in these Terms limits mandatory rights granted to consumers under applicable law.

26. Contact

GLITTERGLOBE, LDA
Brand: GlitterGlobe
Bridal brand: Under D’Veil
NIF: 518654788
Address: Rua Dr. Vasco da Gama Fernandes, Lote 5, R/C Dtº, Quinta de São Bartolomeu 2410-191 Leiria
Email: [EMAIL]
Phone: [PHONE]

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Last updated: 14/09/2026